There are some surprises I just don’t always appreciate. One of them is what I call a mystery car. When I arrived today there was a Toyota Camry in the detailing center (not yet detailed). There were also a set of floor mats drying for a Sienna minivan however, NO minivan. In the office, there was a work ticket, but it was for a Honda Accord. The name on the ticket DID correspond with an appointment on the schedule but my partner in crime had neglected to mention what kind of car they were bringing in.
Clearly this looks like a case of the vehicle not being updated on the work ticket. However, the floor mats are a mystery and a concern. Because NO ONE wants to have to make the phone call to a customer that we forgot to put their floor mats back in because we set them out to dry.
Therefore the only rational explanation is that the customer actually DID bring in a Sienna minivan last night, but we washed it in hot water and it shrunk over night to a Camry. Luckily we had taken the floor mats out ahead of time. Thank goodness we got that cleared up.
Sunday, July 18, 2010
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment